1. Introduction

Welcome to Big Mumbai. Your privacy is important to us. This Privacy Policy describes how Big Mumbai collects, uses and protects information when you access or use our website, services, account features, games, support pages, contact forms and other website functions.

By using Big Mumbai, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information through our platform.

2. Information We May Collect

Big Mumbai may collect different types of information depending on how you use the website. This may include information you provide directly, information collected automatically and information received from service providers or technical tools used to operate the website.

Information You Provide

When you register, contact support, submit a form or use account-related features, we may collect details such as your name, username, email address, phone number, account information, support messages and any other information you choose to provide.

Automatically Collected Information

When you visit Big Mumbai, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, time spent on the website, referral source and general website usage data.

Cookies and Tracking Information

Big Mumbai may use cookies, pixels, analytics tools and similar technologies to improve website performance, understand visitor activity, remember preferences and support security features.

3. How We Use Your Information

Big Mumbai may use collected information for the following purposes:

• To operate, maintain and improve the website.
• To create, manage and support user accounts.
• To provide access to available platform features.
• To respond to support requests and user inquiries.
• To improve website speed, usability and performance.
• To detect, prevent and reduce fraud, abuse or unauthorized access.
• To comply with legal, regulatory or security requirements.
• To communicate important updates about the website or policy changes.

4. Account and Registration Data

If you create an account on Big Mumbai, we may collect and store information required to manage your account. This may include registration details, login information, account activity and support-related records.

Users are responsible for keeping their account information accurate and secure. You should not share your password, verification details or login credentials with anyone.

5. Cookies and Analytics

Big Mumbai may use cookies and analytics tools to understand how visitors use the website. Cookies may help remember user preferences, improve website functionality, analyze page performance and support security.

You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or reduce functionality.

6. How We Share Information

Big Mumbai does not sell personal information as a normal business practice. However, information may be shared in limited situations, including:

• With service providers who help operate the website.
• With hosting, analytics, security or technical partners.
• When required by law, regulation, court order or legal process.
• To protect the rights, safety or security of Big Mumbai, users or the public.
• In connection with business transfers, restructuring or ownership changes.

Any third-party service providers should only process information as needed to provide their services and support the operation of the website.

7. Data Security

Big Mumbai takes reasonable steps to protect user information from unauthorized access, misuse, loss or disclosure. These steps may include technical, administrative and security measures designed to protect website data.

However, no website, server or online transmission is completely secure. Users should also protect their own accounts by using strong passwords, avoiding suspicious links and keeping login details private.

8. Data Retention

Big Mumbai may retain user information for as long as necessary to provide services, maintain records, resolve disputes, improve security, comply with legal obligations and enforce website policies.

When information is no longer required, we may delete, anonymize or securely store it according to operational and legal requirements.

9. User Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion or restriction of your personal data.

You may also be able to opt out of certain communications or manage cookies through your browser settings. To request help with your information, contact us using the details provided on this page.

10. Children and Age Restrictions

Big Mumbai is not intended for users who are under the legal age required to use online gaming platforms in their location. Users must comply with all applicable age, location and legal requirements before using the website.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a person who is not legally permitted to use the platform, we may delete that information and restrict access where appropriate.

11. Third-Party Links

Big Mumbai may contain links to third-party websites, services or resources. We are not responsible for the privacy practices, content, security or policies of third-party websites.

Users should review the privacy policies of any third-party websites they visit through external links.

12. Responsible Gaming and Safety

Big Mumbai encourages responsible gaming. Users should treat online gaming as entertainment, set personal limits, take breaks and avoid using money required for essential expenses.

For more information, please visit our Responsible Gaming page.

13. International Users

If you access Big Mumbai from outside the country where our website or service providers operate, your information may be transferred, processed or stored in locations where data protection laws may differ from those in your region.

By using the website, you understand that your information may be processed according to this Privacy Policy and applicable service requirements.

14. Changes to This Privacy Policy

Big Mumbai may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Users are encouraged to review this page regularly to stay informed about how Big Mumbai handles privacy and data protection.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact Big Mumbai through the Contact Us page or the contact details below:

Website:

Home

Email: support@bigmumbai.my